Supervisor, Service

Johnson Controls • Salt Lake, UT

9d • Hybrid

About The Position

As a global leader in smart, healthy and sustainable buildings, Johnson Controls' mission is to reimagine the performance of buildings to serve people, places and the planet. The Service Supervisor will oversee the daily activities of servicing customer's Fire/Life Safety equipment needs, supervise field teams, and oversee stakeholders in the local area. This role involves instructing and training new and existing technicians, and traveling to visit customers.

Requirements

• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• Bachelor’s Degree, preferably in an Electrical Engineering Discipline or equivalent experience.
• Minimum of 5-10 years’ experience in an integrated systems sales/service environment.
• Must have a valid driver's license and a driving record that meets company requirements.
• Must be able to pass all company required background checks.
• Ability to work a full-time schedule.
• Available to travel between Charlotte and Hickory, NC, which may include nights and weekends to accommodate customer's schedule.

Nice To Haves

• Developing Direct Reports & Others

Responsibilities

• Oversee the daily activities of servicing customer's Fire/Life Safety equipment needs.
• Supervise field team and oversee stakeholders in the local area.
• Instruct and train all new and existing technicians.
• Travel to visit customers.
• Ensure that all employees comply with corporate safety programs.
• Ensure that employee safety training is thorough, complete and up-to-date.
• Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
• Implement plans, programs and processes designed to meet and exceed corporate goals and objectives for revenue responsibility.
• Maximize market potential of the service including new bookings (sales), revenue and profitability.
• Maintain effective customer communications and build solid customer relationships from initial contact through order acquisition, delivery, installation and service.
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues.
• Ensure that fair and effective performance measurements are assigned and that employees and stakeholders are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
• Be proficient at, perform as required and instruct/train all new and existing clerical and dispatch personnel in all specific job procedures.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities with outstanding resources
• Encouraging and collaborative team environment
• Non-decal vehicle is provided.
• Dedication to safety through our Zero Harm policy
• Competitive Bonus plan that will take into account individual, group, and corporate performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree