Service Supervisor

New Earth Residential•Las Vegas, NV

9d•Onsite

About The Position

At New Earth Residential, we believe in the power of community. As our Service Supervisor, you'll oversee a network of beautiful apartment communities and manage a team of talented technicians. Your mission? Ensuring lush, perfectly maintained lawns and gardens, as well as well-functioning facilities, all while keeping residents' high-tech appliances in top shape. This role also involves supporting the Urban Village Program, where you will work closely with your Program Coordinator to spread the word about the program, engage with residents about upcoming events, champion the use of garden boxes and beehives, forge connections with vendors and potential partners, and educate residents about the program to inspire their involvement as resident facilitators. It’s a big responsibility—are you ready to take it on?

Requirements

Capable of following precise oral and written instructions.
Strong leader dedicated to delivering exceptional customer service.
Self-motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast-paced environment.
Collaborative team player with strong communication, organizational skills, and the ability to engage with on-site staff, residents, supervisors, corporate associates, and vendors effectively.
Fluent in English; bilingual candidates are encouraged to apply.
Skilled in tracking and managing inventory of materials and parts.
Physically able to lift up to 50 lbs., including work with chemicals.
Proficient in intermediate math, necessary for financial records, budgeting, and fiscal reporting.
Available for emergency calls during nights and weekends as needed.
Demonstrated proficiency in Outlook, Excel, Word, and internet tools.
Attentive to community needs with a strong commitment to maintaining common areas and amenities.
Requires a high school diploma or equivalent, along with a solid foundation in business practices.
HVAC/R certification.

Nice To Haves

Bilingual candidates are encouraged to apply.

Responsibilities

Provides support by performing general maintenance duties, including on-call duties as needed.
Accountable for the independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
Oversees all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
Engages in preventive maintenance programs and manages the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
Ensures that grounds and common areas are kept clean and well-maintained at all times.
Performs additional related duties and responsibilities as assigned.
Adheres to all safety precautions while executing tasks.
Provides courteous and friendly service to residents, ensuring a 5-star experience.
Conducts new construction walkthroughs as required.
Collaborates with landscapers monthly to ensure outstanding curb appeal.
Performs quarterly inspections of trash chutes, if applicable.
Participates in annual walkthroughs with construction and management teams.
Prepares thoroughly for HUD inspections.
Assists in the bidding process for new contracts.
Ensures the successful completion of annual capital expense projects.
Cultivates and maintains strong relationships with vendors and contractors.
Implements effective strategies to reduce maintenance-related costs.
Works closely with your Program Coordinator to spread the word by distributing and displaying the latest monthly Urban Village Newsletter throughout the community.
Engages with residents, fueling excitement about upcoming events and fostering a strong sense of community participation.
Champions the use of garden boxes and beehives within your community (if applicable), promoting a greener, more sustainable environment.
Rolls up sleeves and joins in at our annual Impact Day, where community enhancement projects are tackled together.
Forges connections with vendors and potential partners, establishing communication channels to support the community's needs.
Keeps the Program Coordinator in the loop by sharing relevant information and contact details for potential collaborations.
Educates residents about the program and inspires their involvement as resident facilitators, empowering them to take on leadership roles.
Guides interested residents through the sign-up process, nurturing the next generation of community leaders.