Service Supervisor - Production

Toromont Cat • Brampton, ON

2d • CA$78,705 - CA$98,380 • Hybrid

About The Position

Toromont Power Systems is looking for a Service Supervisor - Production to join their team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share. assisting with goals.

Requirements

• Post Secondary Education with a minimum of 10 years experience in the electric power generation industry with a supervisory background
• Expertise in the installation and maintenance of main propulsion engines, auxiliary gensets, control systems, switchgear, transfer switches and uninterruptible power supply
• Experienced with the maintenance and overhaul of diesel and gas reciprocating engines
• Solid understanding of the current power systems market place and customer base
• Exceptional communication, relationship development and interpersonal skills to collaborate at all levels
• Ability to deal with internal and external customers on every level including sales and marketing efforts
• Customer centric with effective team building, coaching and leadership with the ability to implement short to long term goals
• Proven business and financial acumen with effective decision making
• Strong negotiation, analytical and organizational skills
• Ability to effectively adapt and prioritize in a fast-paced environment, deadline driven environment
• Self directed, independent and a team player with strong initiative
• Computer and systems literate with proficiencies with DBS, Excel and Word

Nice To Haves

• Knowledge of CAT SIS, or experience with Toromont operations would be an asset

Responsibilities

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
• Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
• Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
• Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
• Create quotes and review and prepare invoices for internal and external customers
• Manage work-in-progress (WIP) and contamination control
• Investigate and report accidents or near misses
• Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
• Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
• Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Benefits

• Competitive total rewards including: wages, benefits, and premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree