Service Production Supervisor - Night Shift

Rivian•Atlanta, GA

2d•Onsite

About The Position

As a Service Production Supervisor, you are the heart of our service center's daily operations—the in-shop quarterback, coach, and strategist rolled into one. You will direct the flow of vehicles through the shop, making the real-time decisions that drive the pace of production. As a dedicated coach, you will be responsible for the growth and performance of our technicians, mentoring their skills and fostering a culture of excellence and collaboration. Crucially, you will act as a master facilitator, clearing the path for your team by ensuring they have the parts, tools, and information needed to perform their best work without interruption. Your mission is to orchestrate a seamless, efficient, and high-quality service experience, empowering your team to get our owners back on their adventures. The shift for this position is 530p - 230am

Requirements

5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher).
HS diploma or GED preferred.
Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains.
Proven experience with lean manufacturing principles or workflow optimization in a service or production setting.
Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software.
Excellent written and verbal communication skills.
A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset.
An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience.
A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details.
A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge.
Passionate About People: You are genuinely invested in the success, growth, and well-being of your team.
Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Strong understanding of written and spoken English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Up to 27% travel may be required
This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.

Responsibilities

Mentor, coach, and inspire a team of technicians, cultivating a high-performance culture built on collaboration, trust, and continuous learning.
Actively manage team performance, providing regular feedback, conducting performance reviews, and maintaining a strong understanding of each team member's strengths and development areas.
Champion the Rivian culture by fostering an inclusive environment where every team member feels valued, motivated, and empowered.
Identify and nurture talent, creating clear development paths and providing hands-on training to elevate the team's technical capabilities.
Act as the team's primary advocate, ensuring their needs are met, their voices are heard, and their obstacles are removed.
Lead by example, demonstrating a willingness to jump in and support any role or task necessary to ensure the team's collective success and uphold service excellence.
On-site cross team collaboration (DMO/VO/Sales)
Vendor Relationship Management (Amazon/DSP Accounts)
Communication: ensuring participation in huddles and enabling transparency on performance indicators
Own the daily production rhythm of the shop, from vehicle intake to final quality check, maximizing throughput and efficiency.
Dynamically prioritize and assign the workload, matching tasks to technician skill sets and shop capacity like a master strategist.
Serve as the operational hub, proactively coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
Champion a "first principles" approach to problem-solving, constantly seeking and implementing improvements to the service workflow.
Rigorously monitor repair quality and cycle time, ensuring every vehicle meets Rivian's exacting standards and is returned to the customer on schedule.
Analyze key performance indicators (KPIs) like technician productivity and shop efficiency to make data-informed decisions for operational improvements.
Uphold and enforce the highest standards of safety and organization, maintaining a world-class workshop environment.
Serve as the key escalation point for complex technical or logistical challenges, resolving issues with urgency and precision.
Proper Documentation: reviewing accuracy of tech work order notes
Customer Advocacy: Champion the voice of the customer, ensuring their feedback and concerns are actively considered by technicians throughout the service process.