Service Supervisor, Home Care

BAYADA Home Health Care•Tucson, AZ

13d•Onsite

About The Position

BAYADA Home Health Care is seeking a full-time Service Supervisor for our Home Care office in Tucson, AZ (West). This is a unique opportunity for a compassionate, dependable professional who wants to make a meaningful difference in the lives of clients and their families while supporting field staff and office teams. The Service Supervisor serves as a non-clinical field supervisor, where applicable, as well as a client advocate and community resource. In this role, you will work closely with interdisciplinary office teams to help ensure client and employee satisfaction, uphold the quality and safety standards of our personal care services, and assist with social determinant issues that impact client health and well-being. This position is ideal for someone who exemplifies The BAYADA Way through compassion, excellence, and reliability, and who is motivated to grow within an organization committed to care and service.

Requirements

Exemplifies the characteristics of The BAYADA Way: compassion, excellence, and reliability
Demonstrated strong interpersonal skills
Proven track record of successfully taking on increased responsibility with positive results and a desire to grow beyond the current role
Competence in basic PC skills required to perform job functions

Nice To Haves

College degree or prior health care, home care, and/or social service experience preferred

Responsibilities

Demonstrate and communicate the core values of BAYADA and The BAYADA Way
Conduct supervisory visits of non-medical staff in clients’ homes and in the community
Build positive, supportive, and trusting relationships with clients, field staff, and colleagues
Collaborate effectively with an interdisciplinary management team
Ensure field staff have completed all required competencies and documentation needed to provide services
Visit clients in their homes as required to: Obtain feedback and support client and employee satisfaction
Ensure the care plan is carried out as written
Identify and assist clients in resolving unmet social needs
Report any service deviations or care plan requests from the client to the Clinical Manager and/or Client Services Manager
Document all pertinent situations and interactions with clients, families, physicians, case managers, and other care providers to ensure coordination and continuity of service
Develop community relationships and participate in outreach activities