Service Supervisor-Floater

Cummins • Avondale, AZ

5d • Onsite

About The Position

We are looking for a talented Service Supervisor-Floater to join our team specializing in Service for our Operations Unit in Phoenix, AZ. In this role, you will make an impact by supervising and coordinating Service Technicians and Team Leaders to ensure efficient work schedules, communicating repair plans clearly to Technicians, aligning them with customer quotes, and monitoring productivity and quality of repairs, providing coaching and feedback for continuous improvement. You will also support Technicians with first-level assistance and escalate technical issues when necessary, manage service logistics to ensure safety, quality, and efficiency in operations, review and develop quotes for accuracy, keeping customers informed of repair status and changes, participate in continuous improvement by refining processes to meet evolving customer and organizational goals, and maintain customer satisfaction by addressing repair issues promptly and resolving warranty concerns effectively.

Requirements

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.

Nice To Haves

• This position may require licensing for compliance with export controls or sanctions regulations.

Responsibilities

• Financial acumen: Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Directs work: Providing direction, delegating, and removing obstacles to get work done.
• Ensures accountability: Holding self and others accountable to meet commitments.
• Manages conflict: Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application: Translating customer complaints to develop troubleshooting plans and using specialized tools to ensure successful repairs.
• Electronic Service Tool Application: Utilizing appropriate electronic tools to diagnose and troubleshoot issues, and interpreting results to determine next steps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree