Service Supervisor - Fire Advanced Services

Cintas • Fort Worth, TX

2d • Onsite

About The Position

The Service Supervisor – Fire Advanced Services is responsible for the training and development of a high performing group of Fire Service Technicians and the retention, satisfaction, and growth of their route team's customers through excellent service execution. Responsible for overseeing effective operation of the Fire Advanced (sprinkler or alarm) service team. Involved in hiring, developing and leading fire service technicians toward current company directives. This involves a high level of partner engagement while minimizing turnover. It also includes managing and upholding company policies and procedures, promoting and sustaining a culture of safety. Ensure technicians are following all standard operating procedures and all receive proper licensing and/or certifications.

Requirements

• High School diploma or GED required.
• NICET Certified
• 2-3 years customer service, sales, management, and/or business-related experience. Equivalent education or training can substitute for experience.

Responsibilities

• Initiates, administers and ensures completion of all FST training programs and requirements – from the Training Guideline through peak performance.
• Evaluates the performance of FSTs through ongoing, regular route ride evaluations. Trains and coaches FSTs to achieve high performance in all service related KPI's including growth, retention, customer service, and profitability, etc.
• Maintains a fully staffed team of talented, diverse partners and ensures customer satisfaction and business objectives are achieved.
• Creates and maintains a winning environment positioning partners and the organization for long term success.
• Executes all customer service-related requirements – route execution, operational efficiency, customer request management, etc – ensuring customer service expectations and quality standards are exceeded.
• Creates, promotes, and sustains a culture of world class safety. Ensures service department operates in compliance with internal corporate audit requirements, policies, and regulations.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Four different medical plan options; one plan is offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED