Fire Service Supervisor

Johnson Controls•Louisville, KY

1d•$76,100 - $104,600•Onsite

About The Position

We are seeking a motivated Fire Service Supervisor to lead a team of field service technicians delivering timely, high-quality service to our customers. You will drive service revenue growth, develop and mentor team members, and partner closely with internal teams to deliver strong customer outcomes and maintain a culture of safety.

Requirements

Minimum 2 years of leadership experience in field service, maintenance, or a related industry, or demonstrated leadership experience within a technical environment
Strong mechanical and electrical aptitude
Excellent communication, coaching, negotiation, and conflict resolution skills
Ability to manage multiple priorities in a fast-paced, customer-focused environment
Proficiency with scheduling systems, data reporting, and basic analytics tools
Valid driver’s license with a clean driving record and ability to travel locally
High school diploma or equivalent

Nice To Haves

Technical degree, certifications, or relevant college coursework
NICET, Kentucky certifications, or other industry credentials

Responsibilities

Lead, coach, and develop a team of field service technicians, including goal setting, regular 1:1s, performance reviews, training, and mentorship
Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix; partner with service coordinators and schedulers to optimize routing and workload
Build strong customer relationships to drive satisfaction and identify service growth opportunities
Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and compliance with policies
Monitor and report key service metrics such as response time, first-time fix rate, backlog, and on-time completion; implement continuous improvement actions
Ensure accuracy and quality of service documentation, work orders, and reporting; validate parts usage and warranty alignment
Manage resources to improve efficiency, reduce costs, and support service profitability; assist with quoting and pricing where needed
Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience
Support hiring, onboarding, and development of technicians to build a strong talent pipeline
Maintain compliance with company, regulatory, and environmental standards
Travel to customer sites across the Louisville, Kentucky area to support service delivery, safety coaching, and audits