Service Staff, Student Life Centre

Alma Mater Society of Queen's University Inc.•Kingston, ON

8d•Onsite

About The Position

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University. The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students. Student Life Centre Service Staff Reports To Student Life Centre Head Manager Job Summary The Student Life Centre (SLC) is the heart of student life on campus and consists of the John Deutsch University Centre (JDUC), Queen's Centre (QC) and the Grey House. It is home to the Student Governments (AMS & SGPS), faculty societies, student clubs and organizations; as well as various campus offices. SLC buildings serve as formal and informal, student centered meeting places to foster communication among and between, students, faculty, staff and alumni. The SLC is the campus focal point for entertainment and retail products and services and is the place for students to meet with their friends and relax for a beverage, snack or meal. Student Life Centre Service Staff are responsible for providing consistent and outstanding customer service and for ensuring the smooth operation of the Student Life Centre during each scheduled shift. SLC Service Staff are responsible for providing information and answers to inquiries about Queen's University and the City of Kingston. SLC Service Staff must possess sound judgment, decision making skills, initiative and effective communication skills in order to deal with students, parents, visitors, and University staff in a sensitive, diplomatic and harmonious manner.

Requirements

Sound analytical thinking, planning, prioritization and execution skills
Lifting, moving, or manipulating objects

Nice To Haves

Client/Customer Focused
Communication
Cultural Sensitivity
Teamwork
Professionalism

Responsibilities

Attend all training sessions to become familiar with the department and adhere and its general operations.
Be aware of and promote campus community events and services
Maintain extensive information resources from the AMS, Queen's and Kingston community
Provide accurate information to customers on the University Centre services, policies, processes, procedures etc.
Monitor public space, performing regular building walkthroughs noting any damage, necessary repairs or security issues to the appropriate department if an immediate concern (or record on shift for SLC management team to review)
Complete room set-up requests for events ensuring that all customers have the resources that they require
Keep regular inventories of equipment and furniture, including the re-setting of furniture and organization of equipment as well as recording any items lost or found in the office log book
Complete all assigned tasks efficiently and attentively
Attend and fully participate in all in person and virtual meetings
Respect and adhere to all company policies, procedures, and ethical standards
Maintain timely communication with your direct supervisor
Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers.
Always serve as a representative of the AMS and its mission statement.
Complete other duties as assigned