SoCal JCB - Service Specialist

JCB•Colton, CA

3d•Onsite

About The Position

The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager.

Requirements

High school diploma or equivalent
Bilingual (English and Spanish)
Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
Proficiency with Microsoft Word, Excel and PowerPoint
Ability to perform multiple tasks while maintaining a sense of urgency.
Excellent customer service skills
Excellent problem-solving skills – ability to think outside the box
Strong interpersonal and team working skills
Excellent oral and written communication with an emphasis on phone skills
Ability to take direction well and work with minimal supervision

Responsibilities

Interact directly with customers, meet expectations, handle potential problem situations, and achieve customer satisfaction.
Reviews work orders for completeness and accuracy prior to customer billing
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Handles inbound service and parts inquiries
Research and places parts orders from JCB and various vendors
Handles all shop inquiries in an efficient and responsive manner.
Maintains parts inventory.
Research and advise technicians of parts and orders.
Monitor and update Livelink to drive parts and service revenue.
Ensures safety policy and practices are followed
Maintains a clean and professional image according to JCB Standards
Conducts business in alignment with the company's Values
Other duties as assigned