SoCal JCB - Service Specialist
JCB North America•Colton, CA
•Onsite
About The Position
The Service Specialist is responsible for processing service department Work Orders and ordering/receiving parts. This position reports to the Service Manager. SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.
Requirements
- High school diploma or equivalent
- Bilingual (English and Spanish)
- Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.
- Proficiency with Microsoft Word, Excel and PowerPoint
- Ability to perform multiple tasks while maintaining a sense of urgency.
- Excellent customer service skills
- Excellent problem-solving skills – ability to think outside the box
- Strong interpersonal and team working skills
- Excellent oral and written communication with an emphasis on phone skills
- Ability to take direction well and work with minimal supervision
Responsibilities
- Interact directly with customers, meet expectations, handle potential problem situations, and achieve customer satisfaction.
- Reviews work orders for completeness and accuracy prior to customer billing
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Handles inbound service and parts inquiries
- Research and places parts orders from JCB and various vendors
- Handles all shop inquiries in an efficient and responsive manner.
- Maintains parts inventory.
- Research and advise technicians of parts and orders.
- Monitor and update Livelink to drive parts and service revenue.
- Ensures safety policy and practices are followed
- Maintains a clean and professional image according to JCB Standards
- Conducts business in alignment with the company's Values
- Other duties as assigned
Benefits
- medical, dental, and vision insurance
- 401 (k) retirement plan
- paid time off
- paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
