Sr Service Specialist - 1st Shift

Bank of America•Phoenix, AZ

1d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for servicing inquiries received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.

Requirements

Must have at least 1+ years of strong Customer Service Inbound Call Center work experience in a fast-pace environment.
Must have at least 1+ years of strong Transactional Documentation process work experience in a professional industry.
Must have exceptional Customer Service experience and excellent oral and written communication skills
Must be able to Multitasks and Manage Multiple Systems simultaneously throughout the day.
Must have experienced with Microsoft Office Suite, especially Excel.
Work experience with ongoing change and being able to adapt and learn new technology/processes.
Excellent time management and prioritization skills, with ability to meet deadlines under pressure.

Nice To Haves

1+ years of experience working with Treasury clients
Analytical Thinking
Claims Management
Customer and Client Focus
Oral Communications
Written Communications
Account Management
Adaptability
Attention to Detail
Critical Thinking
Problem Solving
Active Listening
Coaching
Collaboration
Executive Presence
Stakeholder Management

Responsibilities

Responds to client and partner requests received by email, phone, chat, or workflow system
Performs Quality Assurance to ensure high risk processes are completed according to written procedures
Deepens relationships with business partners and clients through quality customer service and responsiveness
Conducts research using various bank systems to enable response to client questions and inquiries
First point of contact for inquiries received from high revenue clients via phone/chat/email channel.
Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.
Requests consist of treasury, cash management, card and/or depository products.
May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.