Service Specialist
About The Position
The Service Specialist is generally responsible for providing any assistance required by customers throughout the General Sales area. This position is key in the company’s ability to fulfill our mission statement, which is to provide a superior shopping experience every day. You will also be responsible for handling customer issues and supervision of the front end of the store while on duty. Front end duties include monitoring cashier coverage, maintaining front end supplies, replenishing change float, and answering calls for customer assistance at the check outs. In addition to the above duties, this is also a customer service position which requires a great deal of customer contact. Applicants must be able to work effectively in a fast paced environment while at the same time providing quality service in a professional, courteous, and helpful manner.
Requirements
- Ability to work effectively in a fast paced environment.
- Good inter-personal skills.
- Motivational skills.
- Delegation skills.
- Follow up skills.
- Willingness to accept responsibility.
- Ability to train others and monitor their work habits.
- Ability to cope with stress and pressure.
- Ability to remain calm when dealing with difficult situations.
- Positive, mature, and professional leadership style.
- Solid understanding of policies and procedures.
- Superior customer service experience.
- Ability to work with a sense of urgency.
- Excellent communication skills (good listener, patient, and articulate).
Nice To Haves
- Supervisory experience.
Responsibilities
- Providing any assistance required by customers throughout the General Sales area.
- Handling customer issues.
- Supervision of the front end of the store while on duty.
- Monitoring cashier coverage.
- Maintaining front end supplies.
- Replenishing change float.
- Answering calls for customer assistance at the check outs.
- Providing quality service in a professional, courteous, and helpful manner.
- Training others and monitoring their work habits.
- Dealing with difficult situations.
Benefits
- Comprehensive, optional medical, dental, prescription drug and vision coverage for you and your family
- Company matched RRSPs
- Employee Discount Program
- Ongoing In-House Training & Education Courses
- Employee Family Assistance Program
- Employee Recognition Program
- Community Involvement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
