Service Specialist

The Canada Life Assurance Company • Vancouver, BC

12d • Hybrid

About The Position

As a Service Specialist, you will be responsible for providing excellent customer service to clients and Advisors. You will be a key part of the Canada Life Group Customer team, collaborating with sales and service roles across multiple offices to achieve common goals and ensure customer satisfaction.

Requirements

• Highly adaptable, driven to be your best, and proven initiative
• Post-secondary level education or a combination of relevant work experience
• A valid driver’s license is required and automotive transportation
• Proven experience providing excellent customer service
• Ability to work independently as well as in a team environment
• Strong decision making, problem solving skills and analytical skills
• Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
• Excellent communication skills, both oral and written
• Effective delegation and follow up skills
• Project management skills
• The successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

Nice To Haves

• Experience with Group Life and Health products and processes is an asset
• Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation

Responsibilities

• Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
• Participate in employee educational sessions
• Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
• Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
• Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
• Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
• Work with underwriting on review and approval of routine plan changes
• Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

Benefits

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees