Service Specialist

Bass Pro Shops•Shakopee, MN

1d•Onsite

About The Position

The Service Specialist supports all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation. This role involves assisting customers with service or warranty repairs for boats, motors, trailers, or ATV/UTVs, and occasionally helping with the sale of parts and accessories. Key responsibilities include ensuring world-class customer service, greeting customers, answering service, warranty, and parts questions, and assisting with the receiving and inspection of new units. The specialist maintains unit inventory status, prepares for unit deliveries, conducts final PDI, and inspects detailing. They also prepare Owner’s Delivery Packets, explain unit operations to customers, and assist with documenting concerns on repair orders and creating work orders. The role involves staying updated on warranty policies, assisting with warranty repair authorization, processing parts sales, accepting payments, and reconciling daily reports. The specialist works closely with management to ensure units are not released until full payment is received and maintains a clean work area.

Requirements

High School education or equivalent experience.
Must be at least 21 years old to qualify for this position.
Ability to complete simple math calculations.
Ability to communicate in a friendly and professional manner with customers, vendors and fellow associates.
Ability to establish and maintain effective working relationships with customers, management and co-workers.
Ability to perform various functions within Dealership Management data entry system.

Responsibilities

Supports a strong commitment to world class customer service to ensure a pleasant and productive shopping experience for all customers.
Greets all new unit delivery, service, warranty and parts customers in a friendly, prompt and efficient manner.
Answers service, warranty and parts questions over the phone and in person.
Assists Receiving Department with the unloading, inspection and VIN verification of new units being delivered to the dealership by the manufacturer.
Affixes bar code labels to units received and updates lot location in IDS.
Maintains unit inventory status communication in IDS and assists with physical inventories.
Prints daily unit delivery schedule to prepare for upcoming orientations.
Conducts final PDI and inspects detailing of all units scheduled to deliver and reports any issues with unit condition to Service Manager and provides VIN verification to the BA.
Confirms correct rigging and accessory mounting instructions against the work order.
Prepares Owner’s Delivery Packet and delivery documents in advance of time for pick-up.
Explains unit and accessory operation, break in and maintenance procedures to customer.
Assists service customers with documentation of concerns on the TMBC Repair Order.
Assists Service Manager with the creation of related IDS work order and with keeping customers informed of estimates for needed repairs and progress toward their completion.
Assists Marine GSM and senior management with the scheduling of work to be performed in the department.
Remains up-to-date on product warranty policies and procedures.
Assists with warranty repair authorization and related IDS work order creation, the receiving and sale of parts within the IDS dealer management system and the accepting parts and work order payments, compiling daily batch report and till reconciliation.
Assists Management and BA to ensure no unit is released until payment is received in full.
Maintains a clean and professional work area.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund