Service Specialist

North American Video Corp•East Windsor, CT

10d

About The Position

The Service Specialist is responsible for executing service work within required budget constraints while serving as the frontline point of contact for clients. This role works closely with the national dispatch center and internal support teams to manage and resolve open service calls efficiently. The Service Specialist plays a key role in delivering high-quality service, maintaining customer satisfaction, and ensuring operational excellence.

Requirements

Strong customer service orientation with excellent communication skills
Ability to work independently with minimal supervision
Strong organizational and problem-solving skills
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Knowledge of basic electricity and networking concepts
Valid driver’s license with a good driving record required
Ability to read blueprints and understand light to medium construction
High school diploma or equivalent required
Minimum of 3–5 years of relevant industry experience preferred
Equivalent combination of education and experience will be considered

Nice To Haves

Experience with CCTV surveillance, burglary and access control systems preferred
Familiarity with industry systems such as Brivo, S2, DMP, Bosch, OpenEye, Genetec, Axis, Hanwha, and similar platforms preferred

Responsibilities

Execute service work orders efficiently while adhering to budget and time constraints
Serve as the primary point of contact for clients during service activities
Communicate with the national dispatch center and internal teams to manage open service calls
Utilize internal inventory systems to track equipment and materials
Stage equipment and support warehouse-related inquiries as needed
Perform installation, cabling, and programming of security systems
Complete detailed service documentation including work orders, notes, and customer signatures
Perform routine maintenance and repairs on security systems, ensuring proper functionality
Troubleshoot and resolve system issues, including CCTV, burglary and access control systems
Respond promptly to service calls and urgent requests to maintain service standards
Ensure all work is completed in compliance with company standards and customer expectations
Perform other duties as assigned to support business operations

Benefits

401 K Retirement Plan
HSA/PPO health plans, dental, vision, and supplemental life insurance
Annual Profit-Sharing Bonus
Paid Sick & Mental Health Leave: 5 days (annually)
Vacation Days based on years of service o 1 year to end of 4 years: 8 days o 5+ years: 13 days
Recognition and Rewards program – Assembly
Social Responsibility Day (1 paid workday annually to volunteer in your community)
9 paid holidays
Personal Floating Holiday (8 hours annually)
Magellan Employee Assistance Program