Service Specialist

Taylor Bank • Cape Charles, VA

11d • Onsite

About The Position

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING: A full-time Service Specialist with great people skills to service customers in our Cape Charles, Virginia branch location. You will also be required to float to our Onley, Virginia Branch on a regular basis, as needed.

Requirements

• High School Diploma or equivalent; Associate degree preferred
• Prior customer service experience
• Prior banking experience a plus
• Familiarity with Microsoft Office Suite (Word, Excel)
• Strong communication skills
• A professional appearance

Responsibilities

• Processing Customer deposits and withdrawals
• Account maintenance, such as address changes
• Issuing debit cards
• Responding to routine account inquiries
• Assisting customers with digital banking navigation
• Explaining products and services and making appropriate referrals
• Supporting day-to-day administrative and operational tasks
• Additional tasks as assigned

Benefits

• Strong growth opportunities.
• A friendly, collaborative work environment.
• An amazing benefits package: including affordable medical, dental and vision plans; Health Savings Account with employer contribution; employer paid Life, short-term and long-term disability insurance; 401(k) with company match; generous paid time off, paid parental leave and more.
• This is a non-exempt position and is eligible for overtime pay.
• We also have a discretionary bonus plan, subject to company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED