Service Specialist

WEILER INC • Knoxville, IA

5d

About The Position

SUMMARY: Primarily responsible for providing technical support to dealer personnel and customers in the field via email, phone or in person. ESSENTIAL DUTIES AND RESPONSIBILITIES Provides timely, accurate and in-depth product knowledge to dealers and customers. Some communication may occur on evenings and weekends. Communicates with dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field. Documents field issues by recording service calls and details of field failures. Presents documented feedback to various departments to drive product improvement and address field issues. Develops and delivers dealership service personnel training program. Participates in assembly line audits to address issues seen in the field. Performs used machine repairs and rebuilds in the factory. Maintains schedule flexibility and travels up to 25%, as required. Works in a safe manner at all times, following all safety guidelines. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Requirements

• High school diploma or general education degree (GED)
• Previous experience with heavy equipment required.
• Valid Drivers License required.
• Excellent interpersonal and communication skills.
• Ability to read, write and comprehend documents and correspondence.
• Ability to effectively present information to internal and external individuals and groups.
• Ability to read technical instructions in diagram form, such as, hydraulics and electrical schematics.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
• Proficient with Microsoft Office including Outlook, Word and Excel.
• Ability to learn new computer software programs.
• Detail-oriented with proven organizational skills.
• Ability to effectively manage time and resources.
• Ability to maintain positive interpersonal relationships and encourage openness with customers and peers.

Responsibilities

• Provides timely, accurate and in-depth product knowledge to dealers and customers.
• Communicates with dealer service personnel supporting equipment repairs by troubleshooting equipment problems in the field.
• Documents field issues by recording service calls and details of field failures.
• Presents documented feedback to various departments to drive product improvement and address field issues.
• Develops and delivers dealership service personnel training program.
• Participates in assembly line audits to address issues seen in the field.
• Performs used machine repairs and rebuilds in the factory.
• Maintains schedule flexibility and travels up to 25%, as required.
• Works in a safe manner at all times, following all safety guidelines.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees