Service Specialist - 14 month contract

The Canada Life Assurance Company • Vancouver, BC

1d • CA$57,100 - CA$85,600 • Hybrid

About The Position

As a Service Specialist, you will be responsible for providing excellent customer service to our clients and Advisors. You will be a key part of the Canada Life Group Customer team, working with sales and service roles across multiple offices to achieve common goals, and delight our customers.

Requirements

• Experience with Group Life and Health products and processes is an asset
• Highly adaptable, driven to be your best, and proven initiative.
• Post-secondary level education or a combination of relevant work experience
• A valid driver’s license is required and automotive transportation
• Proven experience providing excellent customer service
• Ability to work independently as well as in a team environment
• Strong decision making, problem solving skills and analytical skills
• Proven organizational skills with the ability to manage multiple tasks and adjust to changing priorities in a fast-paced environment
• Excellent communication skills, both oral and written
• Effective delegation and follow up skills
• Project management skills
• In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

Nice To Haves

• Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation

Responsibilities

• Implement, manage and maintain Group Life and Health benefits plans for assigned clients, including preparation of new case applications and amendment applications
• Participate in employee educational sessions
• Review contracts and employee booklets, and provide interpretation of contract wording to clients and advisors
• Meet with clients and advisors on a regular basis to review and discuss product updates as well as administrative and claims procedures
• Assist with training clients on administration of their benefit plans, including the on-line enrollment, billing and reporting tool
• Act as a liaison with head office and claims offices on issues/problems with respect to assigned clients. Actively seek to find solutions for client/advisor issues
• Work with underwriting on review and approval of routine plan changes
• Manage premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

Benefits

• Base salary between $57,100 - $85,600 annually
• Commission
• Annual bonus
• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree