Direct Fulfillment Invoicing Analyst 14 Month Contract

The Home Depot•Vaughan, ON

4d•CA$55,100 - CA$62,000•Onsite

About The Position

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business. Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets. Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space.

Requirements

University degree in engineering, commerce, or a related area of study
2-4 years of experience in Supply Chain operations preferred
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)

Nice To Haves

Previous leadership experience an asset
Knowledge in SQL, Visual Basic, Google BigQuery, Alteryx is considered an asset but not required

Responsibilities

Act as primary point of contact for delivery agent as well as contact center partners
Host weekly business review meetings with appliance delivery agent partners
Conduct data analytics to aid performance review discussions with delivery agents
Support delivery capacity planning conversations
Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
Identify process improvement opportunities and recommend solutions
Develop and manage action plans associated with improvement initiatives
Support carrier onboarding as well as delivery warehouse transition initiatives
Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting