Service Specialist (Part-Time or Full-Time) - Soho

Rag & Bone•New York, NY

6d•$22 - $24•Onsite

About The Position

As a Service Specialist you will support front of house operational functions to provide our customers with a best-in-class service experience. Front of house functions include, but are not limited to, cash wrap management, customer transactions and services, omnichannel services, answering phones, and understanding and executing operational policies/procedures.

Requirements

Previous experience in retail sales and/or customer service preferred
Ability to lift at least 30lbs, carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach, and bend
Availability to work per the needs of the business
Prior work experience in a client centric, sales environment
Be original, be authentic
Innovate, solve problems
Work together, get results
Be disciplined, be competitive
Make St Happen
The Service Specialist role is full-time and requires 32-40 hours per week.

Responsibilities

Maintain a knowledge and understanding of all Policy and Procedure
Perform standard POS functions i.e. customer sales, returns, exchanges, inventory lookup
Ensure accurate cash handling
Efficiently open and close register
Maintain a clean, organized, and stocked cash wrap
Acquire new customers and maintain up to date contact information within POS and clienteling tool
Execute fundamental clienteling tool operations
Assist client with extended services i.e. alterations, order follow up, messenger
Ensure packaging of items meets required standards
Support omni services i.e. BOPIS, order fulfillment, order status lookup
Maintain an accurate inventory through efficient transaction processing
Assist store team with inventory related tasks as needed
Follow loss prevention procedures
Partner with Store Management and Store Team to ensure positive brand representation as portrayed through product, store maintenance, and customer service.
Greet and assist customers in a friendly and professional manner
Support a best-in-class level of customer service through extensive product knowledge and operational ownership
Assist with customer repairs, dry-cleaning, and alterations processes
Assist with floor sets, window changes and other merchandising expectations as needed
Maintain a one company/one experience perspective in all customer service interactions
Understand and exemplify the rag and bone brand philosophy and lifestyle
Emulate the brand aesthetic and embody and strong sense of fashion
Consistently act within the core values of rag and bone
Appropriately manage conflict with all members of the team and take ownership of your contribution to the overall team morale
Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere
Identify opportunities to support the team in delivering best in class customer service
Ability to receive feedback from management and peers