Soho Full Time Remedy Specialist

Remedy Place•New York, NY

7d•$18 - $22•Onsite

About The Position

As a Remedy Specialist, you are the first impression, trusted guide, and lasting memory of the Remedy Place experience. You are equal parts delivering luxury hospitality wellness educator, relationship builder, and helping guest select their individualized self-care routine. You help guests understand the purpose, benefits, and science behind our services, guide them through the club with confidence, and recommend experiences, memberships, and packages that align with their goals, lifestyle, and self-care routines. You understand that exceptional hospitality is not simply answering questions. It is anticipating needs, making people feel genuinely seen, and creating moments guests remember long after they leave. You are available to work weekends. Whether introducing someone to contrast therapy for the first time, welcoming a long-time member by name, leading a thoughtful tour, or helping a guest build a more consistent self-care routine, your goal is always the same: Leave every guest feeling better than when they arrived.

Requirements

Experience in luxury hospitality, fine dining, luxury retail, private clubs, country clubs boutique fitness, or premium wellness environments or Strong personal or professional experience in health, wellness, fitness, recovery, or longevity
Outstanding verbal and written communication skills
High emotional intelligence
Exceptional professionalism and discretion
Strong organizational skills and attention to detail
A positive, team-first attitude
Reliability, accountability, and ownership
Weekend and holiday availability

Nice To Haves

You bring warmth, confidence, and positive energy to every guest interaction
You are highly engaging and comfortable building relationships with new people
You truly care about helping others feel better
You have a genuine interest in wellness, recovery, longevity, and self-care
You lead by example through professionalism, ownership, and a team-first mindset
You read people well and adapt your communication style accordingly
You stay calm, polished, and solution-oriented under pressure
You notice details and take pride in creating memorable guest experiences
You enjoy learning, growing, and continuously improving
Love taking care of people and helping them feel better
Believe great hospitality is built on warmth, empathy, anticipation, and excellence
Practice what you preach and have genuine curiosity about health, wellness, recovery, and self-care
Enjoy educating others and can explain wellness experiences in a clear, approachable way
Connect easily with guests and build lasting, trust-based relationships
Naturally notice what people need before they ask
Bring a team-first mindset and step in wherever support is needed
Want to be part of a company redefining the future of social wellness

Responsibilities

Deliver Exceptional Hospitality: Welcome every guest with warmth, professionalism, and genuine enthusiasm. Create memorable first and last impressions at every visit. Manage reservations, arrivals, departures, and scheduling with precision. Lead personalized tours that bring the Remedy Place experience to life. Build authentic relationships with members and guests through thoughtful, personalized service. Communicate confidently and professionally in person, by phone, text, and email. Resolve guest concerns with empathy, confidence, and sound judgment.
Guide the Guest Experience: Learn the science, purpose, and benefits of every Remedy Place offering through ongoing education. Help guests discover services that align with their wellness goals. Confidently explain memberships, treatments, retail offerings, and club experiences within your training and scope. Stay curious about emerging trends in recovery, longevity, and holistic wellness. Inspire confidence without ever practicing outside your expertise.
Drive Membership Growth: Build meaningful relationships that naturally lead to membership and service recommendations. Listen first and recommend thoughtfully. Educate rather than persuade. Help guests discover the value of becoming part of the Remedy Place community. Contribute to club goals through memberships, services, retail, and food & beverage.
Support Club Operations: Maintain impeccable club presentation and cleanliness. Partner closely with practitioners and club leadership to create seamless guest experiences. Prepare treatment areas and support service transitions. Assist with events, workshops, and community experiences. Receive deliveries, replenish inventory, and maintain operational standards. Jump in wherever needed. No task is beneath you if it improves the guest experience.