Service Specialist I - eServices
About The Position
F&M Bank’s Service Specialists are critical to the daily operations and are responsible for handling tasks and duties in our eServices business unit within the Central Operations Department. The individual in this position will primarily be responsible for Online Banking and Treasury Management onboarding and maintenance, Mobile Deposit review, Positive Pay review, Bill Pay research, fraud alert processing, and providing support for our Online & Mobile Banking customers as well as our internal Treasury Management and Retail Banking teams. While performing their responsibilities, the Service Specialist is expected to deliver exemplary customer service to both internal and external customers while adhering to Bank policies and procedures and regulatory compliance guidelines. They provides support for a variety of simple to complex customer/department requests and issues on a daily basis, and assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact.
Requirements
- Knowledge of banking operations
- Proven experience in the features and functions of Online & Mobile Banking, ACH, Wire Transfers, Bill Pay, Mobile Deposit and Positive Pay
- Ability to assist with the setup and maintenance of Online Banking for Business and Online Cash Management/Treasury Management profiles
- Strong customer service skills
- Ability to communicate confidently with customers and business partners
- Ability to prioritize effectively
- Flexibility and ability to change direction quickly
- Ability to remain focused and organized when faced with continuous deadlines and requests
- Detail-oriented
- Ability to employ logical thinking and problem-solving skills with a common sense approach
- Process and task-oriented
- Ability to handle multiple tasks concurrently
- Quick learner
- Takes pride in completing tasks accurately and timely
- Adherence to high ethical and professional standards
- Maintain customer confidentiality
- Dependable attendance and punctuality
- Must be reliable and maintain an excellent attendance record
- Successful completion of a credit check
- Minimum of high school diploma or equivalent
- Minimum 2 or more years of relevant work experience
- Ability to use various computer applications, including Microsoft Windows, Outlook, Word, and Excel
- Multi-tasker with a desire to go the extra mile to service our customers
Nice To Haves
- College degree preferred
- Knowledge of ACH and Wire Transfers a plus
Responsibilities
- Online Banking and Treasury Management onboarding and maintenance
- Mobile Deposit review
- Positive Pay review
- Bill Pay research
- Fraud alert processing
- Providing support for Online & Mobile Banking customers
- Providing support for internal Treasury Management and Retail Banking teams
- Deliver exemplary customer service to both internal and external customers
- Adhere to Bank policies and procedures and regulatory compliance guidelines
- Handle a variety of simple to complex customer/department requests and issues
- Assist with handling operational issues quickly and competently while maintaining a focus on customer and Bank impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
