Service & Spare Parts Planner

Avtron Power Solutions, LLC•Cleveland, OH

13d•$75,000 - $95,000•Onsite

About The Position

The Service & Spare Parts Planner is responsible for planning, coordinating, and executing all supply chain activities supporting Avtron's Service Center operations and aftermarket spare parts business. This role manages demand planning, inventory planning, material availability, and work order coordination for customer repairs, warranty claims, refurbishment projects, and spare parts orders. The position serves as the primary link between Customer Service, Service Technicians, Procurement, Warehouse Operations, Engineering, and Production to ensure timely fulfillment of customer requirements. The Service & Spare Parts Planner will leverage SAP Business One (SAP B1) to manage inventory, plan material requirements, coordinate service work orders, and maintain high levels of customer satisfaction while optimizing inventory investment.

Requirements

Bachelor's Degree in Supply Chain Management, Operations Management, Industrial Engineering, Business Administration, or related field.
3-5 years of experience in planning, inventory management, customer service support, or supply chain operations.
Experience supporting service operations, repairs, aftermarket, or spare parts environments preferred.
Experience with SAP Business One or similar ERP systems.
Experience managing inventory in a manufacturing environment.
SAP Business One (SAP B1)
Material Requirements Planning (MRP)
Inventory Planning / Min Max / Kanban Management
Demand Forecasting
Microsoft Excel (Advanced)
Inventory Control
Work Order Management
Data Analysis
Customer Focus: Maintains a strong sense of urgency to support customer needs and service commitments.
Planning & Organization: Effectively manages multiple priorities while maintaining execution discipline.
Analytical Thinking: Uses data to identify trends, forecast demand, and improve inventory performance.
Collaboration: Builds strong working relationships across Customer Service, Procurement, Operations, Engineering, and Service teams.
Problem Solving: Quickly identifies supply risks and develops mitigation plans.
Accountability: Takes ownership of service performance and inventory availability.
Maintain high availability of critical spare parts.
Reduce customer downtime through proactive planning.
Improve turnaround time for repairs and warranty cases.
Drive inventory optimization without negatively impacting customer service.
Establish planning discipline within Service Center operations.
Create visibility into service backlog, inventory status, and customer commitments.
Partner effectively with Service Technicians, Customer Service, and Supply Chain teams.
Deliver exceptional support to Avtron customers throughout the product lifecycle.

Nice To Haves

Power BI
SQL Reporting
APICS / ASCM Certification
Service Parts Planning Experience
Warranty Operations Experience
Electrical equipment manufacturing
Power generation equipment
Load Banks
Service Operations
Aftermarket Parts
Warranty Management
Industrial Equipment Repair
Technical Customer Support

Responsibilities

Manage planning and replenishment of aftermarket spare parts inventory.
Analyze historical demand and consumption trends.
Establish inventory stocking strategies for critical service parts.
Maintain target inventory levels to support customer service objectives.
Monitor inventory health, excess inventory, and obsolete stock.
Coordinate replenishment activities with Procurement.
Plan and coordinate material requirements for repair and refurbishment activities.
Support scheduling of warranty repairs and customer return authorizations (RMA).
Ensure timely availability of components required for service work orders.
Monitor service backlog and prioritize activities based on customer commitments.
Coordinate repair schedules with Service Technicians and Operations teams.
Track turnaround times and identify opportunities to improve service performance.
Coordinate material planning activities related to warranty claims.
Support root cause investigations by ensuring component traceability.
Manage replacement parts requirements for warranty cases.
Assist in disposition decisions for returned products.
Utilize SAP Business One to manage inventory planning activities.
Execute MRP recommendations for spare parts and service requirements.
Maintain planning parameters, safety stock levels, lead times, and reorder points.
Create and manage service-related Work Orders.
Ensure accuracy of inventory transactions and planning master data.
Monitor inventory accuracy and support cycle count activities.
Coordinate fulfillment of customer spare parts orders.
Work closely with Customer Service to prioritize urgent requests.
Communicate material availability and lead times.
Support expedited shipments when required.
Improve customer response times and service levels.
Collaborate with Procurement to ensure timely replenishment of service inventory.
Escalate critical shortages affecting customer deliveries.
Monitor supplier performance related to service and spare parts demand.
Develop planning metrics and dashboards.
Identify opportunities to reduce inventory while improving service levels.
Improve forecasting methodologies for service and aftermarket demand.
Participate in Lean and Continuous Improvement initiatives.