Service Shop Technician

evo

About The Position

evo Purpose: To make life better by building community and igniting the adventurous spirit that lives within us all. evo is leading multi-channel retail brand that stands at the intersection of community, commerce, action sports and the outdoor lifestyle. This is personified by a distinctly curated product assortment and a creative approach to crafting highly differentiated customer experiences. We define success differently than most. Balancing our goals of (1) building an iconic brand and business (2) creating an extraordinary place and path for our employees and (3) leveraging our success to give back, helping to empower underprivileged children is paramount to evos success. We have a passion for community, sports and lifestyle, and a collective hunger when it comes to building a great company together. The Job The Service Shop Technician crafts exceptional experiences for evo’s customers. These individuals maintain and repair equipment for our customers and maintain our rental fleet.

Requirements

No degree required.
Minimum 1-2 years experience is an asset
Adaptability, attention to detail, communication, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, time management
Embodies, honors, and lives our core values: The Great 8

Nice To Haves

Experience working with Wintersteiger Robotic Tuning Machines
Display of mechanical aptitude to be able to perform tuning and repair tasks as assigned
Ability to stand and move in an active space for full shift

Responsibilities

Provide excellent customer service while assessing and providing accurate tuning and repair quotes upon customer arrival.
Ensure all service shop tasks (tunes, mounts, waxes, etc.) are completed properly and on-time, maintaining consistent and high-quality work standards.
Offer credible, unbiased advice during service check-ins and assist customers in selecting appropriate products.
Contribute to order necessary parts to ensure seamless completion of repair jobs.
Assist customers on the sales floor, providing expert insights and recommendations.
Maintain a clean, organized, and efficient workshop area.
Other duties as assigned

Benefits

Free winter ski pass for Whistler Blackcomb
Employee discount and access to pro deals on most the products we sell
Deep discounts on a new ski or snowboard setup each year
40 hours of Volunteer Paid Time Off annually
Five days of paid sick leave annually
Time together outside, volunteer activities, community events and team ride days
Casual working environment
Flexible work schedules
Career pathing, leadership development, network development, training and performance feedback
And many, many more...