Service Shop Administrative Assistant

Gillman Home Center • Batesville, IN

13d • Onsite

About The Position

The service shop assistant answers the phone and takes care of auto part ordering and paperwork daily. This role is responsible for treating all team members, vendors, and customers with courtesy and respect. Key duties include managing the shop telephone, handling emails, organizing paperwork, ordering parts, managing shop-stocked items, driving to pick up parts, picking up/dropping off vehicles, coordinating with store locations for scheduled service visits, maintaining an up-to-date list of all trucks and forklifts, ensuring GHC Central vehicle tracking is accurate, serving as the contact for PM forklift service, ensuring a safe working environment, and following all company policies and procedures. Other duties may be assigned.

Requirements

• High School Diploma or GED
• Must have an active drivers license.
• Computer skills

Nice To Haves

• 2+ years of auto service shop management experience preferred.

Responsibilities

• Treat all team members, vendors, and customers with courtesy and respect.
• Answer shop telephone: transfer calls, take messages, help trouble shoot common issues over the phone, schedule service visits.
• Check and respond to emails throughout the day.
• Organize shop paperwork.
• Make sure invoices are correct and have correct Purchase Order (PO) #.
• Order parts by sourcing multiple options, getting the best deal. Communicate to shop manager when they will arrive to help schedule the service to be completed.
• For shop stocked items, organize and inventory the items. Order when quantities get low.
• Drive to pick up parts.
• Pick up/drop off vehicles as needed.
• Coordinate with appropriate contact at each store location scheduled service visits. Ensure equipment is there and will be available to be serviced.
• Keep up-to-date list of all trucks and forklifts. Ensure GHC Central vehicle tracking is accurate.
• Serve as the contact for PM forklift service for all store locations.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Follow all company policies and procedures.
• Other duties as assigned.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Free $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED