Service Shift Manager- Full Time- PF Changs- SeaTac Airport

Concessions International•Seattle, WA

23h•Onsite

About The Position

The Service Shift Manager is responsible for fostering a positive and inclusive work environment, ensuring a welcoming atmosphere for customers, and exemplifying professionalism. This role involves assisting with employee relations, coaching, counseling, and training, as well as managing cash handling procedures. The manager will collaborate with kitchen staff, monitor the dining area for cleanliness and safety, and oversee opening and closing procedures. Effective delegation, monitoring of employee attendance and adherence to policies, and ensuring compliance with break and overtime requirements are key. The position also requires handling customer complaints and emergencies, making quick decisions to resolve issues, and ensuring compliance with company, brand, and airport operating standards. This role makes recommendations to upper-level management.

Requirements

High school diploma or completion of technical school program or company training program in restaurant management/food service, etc. highly preferred.
Minimum of 3 years in restaurant/food service with 1 year of leadership experience required.
Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
Experience using restaurant management software, POS systems, and other relevant tools.
Ability to read, write and comprehend instructions; create correspondence and memos.
Ability to effectively communicate information individually and in group situations to customers, co-workers and staff.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.
Must be able to communicate in verbal and written forms, and visually navigate through the unit.
Continuously stand and walk.
Use hands for lifting and carrying (0-30lbs.) including frequent reaching, grasping, pushing and pulling; and stooping and bending.

Responsibilities

Foster a positive, inclusive work environment and encourage teamwork and professionalism.
Maintain a welcoming and friendly atmosphere, creating a positive dining experience for customers.
Exemplify professionalism through conduct and communication that reflects the values of the company.
Assist with employee relations, coaching and counseling, and training.
Handle cash management, including cash handling procedures, reconciliations, and deposits.
Collaborate with the kitchen staff to ensure smooth coordination between the front and back of the house.
Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Monitor employee attendance, punctuality, and adherence to company policies.
Ensure compliance with break and overtime requirements.
Handle customer complaints, conflicts, and emergencies, making quick decisions to resolve issues and maintain a positive reputation for the restaurant.
Ensure compliance with company and brand and/or franchise standards of operating procedures, and within airport requirements.
Perform other duties as assigned.