Service Shift Manager/Foreman - Moosomin

Pattison Agriculture Limited•Moosomin, SK

4d•Onsite

About The Position

At Pattison Agriculture, we are seeking a talented Service Shift Manager/Foreman to join our dynamic dealership in Moosomin, SK. This role is crucial for managing, coordinating, and directing the Service Department's workload to maximize efficiency and productivity, all while ensuring exceptional customer service. As part of one of Canada's leading John Deere dealer organizations, you will contribute to delivering high-quality work in a supportive and growth-oriented environment.

Requirements

Ability to operate vehicles/equipment used for diagnostic purposes.
5+ years of experience performing complex service repairs/maintenance.
Ability to lift at least 40 lbs repeatedly; 40-75 lbs on occasion.
Ability to work flexible hours, varying shifts, weekends, and holidays.
Valid driver's license.
Ag Equipment Tech (JDTECH) Journeyperson Certification or equivalent.
Expert knowledge of mechanical, electrical, and hydraulic systems used in the repair of ag/turf equipment.
Proficiency in using current business systems and working knowledge of computer functions.

Responsibilities

Assign and schedule service department jobs for technicians based on their skills and knowledge.
Motivate, inspire, and assist employees through coaching, training, and development.
Optimize shop efficiency and workflow to minimize lost billable hours.
Ensure effective communication and follow-up with customers and employees.
Identify opportunities for process improvement and training.
Provide backup support for the Service Business Manager during absences and peak seasons.
Direct and assist employees in diagnosing and troubleshooting machine problems.
Perform final checks and approvals on equipment before work order commencement.
Consistently provide exceptional customer service exceeding standards.
Assist service support staff in quoting repairs and maintaining accurate records.
Build effective and productive team dynamics with all internal departments.
Conduct safety meetings and promote safe working habits.