Service BDC Representative - Volvo Cars White Plains

The Premier Collection•Village of Elmsford, NY
•Onsite

About The Position

Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Join our team at The Premier Collection, as a Service Scheduler. In this vital role, you’ll ensure that our service department runs smoothly and that our valued clients receive the top-tier service experience they expect.

Requirements

  • Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.
  • Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
  • Excellent communication skills, both verbal and written.
  • Proficiency in scheduling software and basic computer applications.
  • Problem-solving skills with a proactive approach to handling unexpected issues.

Responsibilities

  • Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.
  • Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.
  • Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.
  • Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.
  • Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth within a prestigious dealership.
  • A dynamic and supportive work environment.
  • Employee discounts on parts and services.
  • Work/life balance - 5 day work week & 3 weeks vacation.
  • Competitive salary and bonus.
  • Ongoing training and career development.
  • Professional seminars.
  • Employee discounts on all new car, used car, service parts, accessories and gear.
  • Monthly birthday and anniversary celebrations.
  • We 100% believe in promoting from within.
  • Flexible schedules.
  • Health insurance with 50% employer contribution.
  • Opportunities for advancement.
  • Family-friendly atmosphere.
  • 3rd generation family business.
  • All new state-of-the-art facilities.
  • 401(K) Plan
  • We support Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester.
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