Service BDC Representative - Volvo Cars White Plains

The Premier Collection•Village of Elmsford, NY

7d•Onsite

About The Position

Are you an organized, detail-oriented professional with a passion for delivering exceptional customer service? Join our team at The Premier Collection, as a Service Scheduler. In this vital role, you’ll ensure that our service department runs smoothly and that our valued clients receive the top-tier service experience they expect.

Requirements

Previous experience in a scheduling or administrative role, preferably in an automotive or luxury retail environment.
Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
Excellent communication skills, both verbal and written.
Proficiency in scheduling software and basic computer applications.
Problem-solving skills with a proactive approach to handling unexpected issues.

Responsibilities

Manage and coordinate service appointments for our luxury Volvo clientele, ensuring optimal scheduling and resource allocation.
Proactively follow up with clients to confirm appointments, reschedule as needed, and address any changes or special requests.
Verify appointment details and communicate with clients to ensure they are well-informed and prepared for their service visit.
Handle any scheduling issues or glitches with a keen eye for detail, implementing swift solutions to minimize disruptions and maintain client satisfaction.
Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues with professionalism and courtesy.

Benefits

Competitive salary and benefits package.
Opportunities for career growth within a prestigious dealership.
A dynamic and supportive work environment.
Employee discounts on parts and services.
Work/life balance - 5 day work week & 3 weeks vacation.
Competitive salary and bonus.
Ongoing training and career development.
Professional seminars.
Employee discounts on all new car, used car, service parts, accessories and gear.
Monthly birthday and anniversary celebrations.
We 100% believe in promoting from within.
Flexible schedules.
Health insurance with 50% employer contribution.
Opportunities for advancement.
Family-friendly atmosphere.
3rd generation family business.
All new state-of-the-art facilities.
401(K) Plan
We support Alex’s Lemonade Stand, Maria Fareri Children’s Hospital, countless churches and synagogues, local schools, animal shelters, women’s community housing, shelters, food banks, Feeding Westchester.