Service/Sales Support Assistant III

Waters Corporation•New Castle, DE

1d•$45,000 - $75,000•Onsite

About The Position

TA Instruments is seeking a Service/Sales Support Assistant for the Service Department. This role is responsible for shared services including triaging the Service Helpline mailbox, directing inquiries to the appropriate group or department, entering Service Stock orders as needed, issuing Return Authorizations, and processing Miscellaneous Shipping Orders. The position will also collaborate with the Inside Service Sales group to process incoming Purchase Orders, resolve discrepancies between quotes and POs, ensure accurate data mining, and prepare analytics reports as required.

Requirements

Knowledge normally acquired through completion of an Associate's degree from college or technical school; or equivalent combination of education and experience.
Customer Service - Responds promptly to customer needs; Superior phone/email follow-up etiquette.
Quality - Demonstrates accuracy and thoroughness; Extremely conscious about attention to detail.
Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
Professionalism - Reacts well under pressure and high-volume workload situations. Treats others with respect and consideration regardless of their status or position.
Quantity - Completes work in timely manner; Strives to increase productivity.
Required to work month ends, to process financial services.
Very Strong knowledge of Microsoft Suite of Products, primarily Excel.

Nice To Haves

SAP and/or Salesforce experience, highly desirable.

Responsibilities

Coverage of the Service Hotline, assisting and directing inquiries for Contracts, Technical Support, Return Numbers, Repair Statuses, Quotes, etc.
Provide Return Authorization numbers (RA#) to customers and Service Reps for repairs and return of defective equipment/spares.
Share the process of Purchase Order verification for Contracts and On-Demand services, clearing any discrepancies with Users/Buyers.
Verify Customer information, Terms and Tax Exemption status.
Work with Inside Service Sales group to assist with special tasks, potentially including preparation of analytical reports with Excel.
Prepare Miscellaneous Shipping Orders (MSO) and International Commercial Invoices for shipment of Customer repairs and miscellaneous items to the field.
Maintain SAP Instrument Database by processing Field and Internal reported changes.
Perform Specialized Administrative duties such as periodic Field/Revenue reports, quarterly installation backlog reports for SAB104 and Service inventory reconciliation.
Perform Service inventory transactions as needed.
Enter Stock Transport Orders (STO) for inventory transfers to Service personnel, when needed.