Sales Support Representative III

Xtant Medical Holdings Inc•Belgrade, MT

3d•$68,000 - $80,000•Onsite

About The Position

This role satisfies our customer’s needs through prompt response, friendly service, and support that often exceeds expectations. This position is a key component of Xtant’s Franchise Team and acts as the territory liaison between Xtant Distributor Agents, Xtant Sales Management, and Xtant Corporate by managing all sales order activity, inventory replenishments, product inquiries, invoicing and billing duties, and order management to ensure the timely and accurate delivery of materials needed for surgery.

Requirements

Bachelor’s degree from an accredited college or university is required
Minimum Five (5) – Six (6) years’ sales and/or customer service experience is required
Minimum Five (5) – Six (6) years’ Medical Device Industry experience is required
Must have certification or be willing to certify as a Certified Tissue Bank Specialist (CTBS)
Strong communication skills
Positive attitude and willingness to participate in a culture of superior service
Strong Customer Service orientation
Impeccable time Management
Ability to handle difficult situations while remaining professional
Ability to apply common sense understanding to carry out instructions
Demonstrated enthusiasm and willingness to learn
Must be able to reason independently and work with minimal guidance
Must have basic accounting experience
Must have superior computer and communication skills

Nice To Haves

Prior inventory control experience is preferred

Responsibilities

Facilitate and manage all territory product orders, inventory replenishments, and customer inquiries
Respond to high-level sales support requests such as product availability, par levels, order and logistics questions, pricing questions, product approvals, or any other customer concern
Monitor and support orders placed in the field, communicate with Distributor Agents as needed to ensure order accuracy and availability
Manage internal controls such as product access, restrictions, back orders, par levels, etc.
Facilitate scheduling and communication of 3rd party couriers to ensure product is delivered on time
Facilitate and manage all territory Product Returns
Facilitate and manage all territory Field Complaints
Executes cross-functional meetings and communication to ensure Customer Care processes run smooth for Franchise success
Advanced understanding of Xtant’s Product Portfolio and product registrations
Advanced knowledge and understanding of Xtant contracts and pricing agreements
Performs duties in compliance with applicable regulations such as FDA, ISO, AATB, etc., or other company Standard Operating Procedures, guidelines, and practices
Submit timely expense reports and abide by the Expense Reimbursement Policy
Facilitate and manage all customer invoices, credit memos, commission adjustments, and price adjustments for territory accounts
Purchase Order collection and management for territory
Maintain strict confidentiality of all company and customer information
Participate in training plans and programs and complete in a timely manner within set deadlines
Complete required training prior to attempting to perform a task
Maintain required training documentation
Assist in the completion and retention of documentation pertaining to all SOPs as required
Legibly and accurately complete all documentation associated with assigned duties in accordance with GDP and review the written documentation of others as required
Maintain information in physical and electronic files as required
Train on and demonstrate proficiency in Xtant Medical’s document control system
Complete required training, including initial orientation and environmental health and safety training, prior to performing tasks. Keep training up to date
Perform all duties according to established procedures and follow appropriate safety precautions and measures
Conduct himself/herself in a professional and courteous manner in all aspects of interaction with fellow employees, surgeons, staff, and end users
Maintain a clean and safe working environment at all times
Must maintain confidentiality of donor and recipient information according to HIPAA