Service Sales Rep

ASSA ABLOY•Robbinsville Township, NJ

3d•Onsite

About The Position

This position will interface with customers, field technicians as well as other departments and management level associates within the company with a focus on customer service. It is also vital to the successful growth of our company’s service business and will serve as a key component for a portion of our local Key Accounts business. The successful candidate will be responsible for growing our local services business by developing new account opportunities, maintaining existing relationships with existing customers within the territory as well as maintaining open communication with customers regarding work schedule and meeting expectations.

Requirements

Marketing or business degree preferred.
2-3 years’ experience in a business development/sales environment.
Must demonstrate a high level of organization
Ability to work well within a group in a team environment.
Self-motivating, problem-solving, capable of managing multiple projects.
Professional appearance.
Positive attitude.
Grace under pressure.
Accuracy and attention to detail.
Sharp analytical skills.
Positive attitude.
Exceptional organization skills.
Ability to take direction well.
Excellent verbal communication skills.
High-energy, results-oriented approach.
Reliable and disciplined.
Excellent follow-up skills.
Working knowledge of MS Office Products.
Familiarity with CRM systems.

Responsibilities

Meet monthly and quarterly service sales quota (on contract sales and repair sales)
Meet monthly and quarterly service quoting quota. (on contract sales and repair sales)
Understand the company’s quoting and CRM process and systems.
Submit forecast and reports in a timely legible manner.
Strong communication, time management, negotiation and follow-up skills.
Call on local end users continually (in-person visits).
Maintain the relationships with our major customers.
Foster relationships with new prospects.
Responsible for providing customers with all requested service reports.
Understanding of AAADM Certification.
Possess knowledge and understanding of the functions and use of door hardware/electric door hardware.
Be involved in any/all customer complaints and resolution process.
Knowledge of competitions pricing, strengths, and weaknesses.
Join and maintain professional associations to enhance selling opportunities.
Complete understanding of workflow with Dispatch/Administrative Assistant in the local District.
Any other related duties as required or assigned.