Service Sales Manager

CareerPaths NW•Lynnwood, WA

10d

About The Position

Our client is a well-established mechanical contracting company specializing in HVAC and plumbing services. Known for delivering high-quality solutions across a wide range of commercial and industrial projects, they are committed to excellence in both service delivery and customer satisfaction. They offer a competitive compensation package, including medical, dental, and vision insurance; a 401(k) plan with company match; Health Savings and Flexible Spending Accounts; company-paid life and disability insurance; generous Paid Time Off; paid holidays; an Employee Assistance Program; professional development support and tuition reimbursement; and an employee wellness program. Our client is seeking a driven and experienced Service Sales Manager to lead their service sales division. This is a pivotal leadership role responsible for guiding a team of sales and project professionals in estimating, selling, and delivering HVAC and plumbing service projects — with a strong focus on revenue growth, operational efficiency, and profitability.

Requirements

Strong technical knowledge of HVAC systems
Excellent written and verbal communication skills
Strong organizational and time management abilities
Ability to collaborate effectively and foster teamwork
High attention to detail with the ability to manage multiple priorities
Commitment to quality, accuracy, and continuous improvement
Proven leadership skills with a goal-oriented mindset
Strong project coordination and follow-through
Oversee HVAC and plumbing project sales professionals
Manage operational staff, project managers, and field service teams
Provide leadership, direction, and performance oversight across teams
Professional-level proficiency in English (written and verbal)
Strong mathematical, analytical, and problem-solving skills
Valid driver's license with a satisfactory driving record
Ability to pass a background check

Nice To Haves

Bachelor's degree in project management or a related field, or equivalent experience (minimum 5 years)
5–7 years of sales experience
2–3 years of sales leadership experience

Responsibilities

Lead and support the team in achieving established sales goals
Evaluate potential customers and projects to determine fit and feasibility
Oversee the estimating process, ensuring accurate and timely proposals
Drive pipeline management, forecasting, and CRM utilization across the team
Support pricing strategy, contract negotiation, and closing efforts
Oversee assigned projects to ensure delivery meets or exceeds planned profit margins
Coordinate logistics, procurement, and vendor partnerships to meet project specifications and timelines
Manage permitting and inspection processes to ensure compliance with all codes and regulations
Ensure successful equipment start-up, commissioning, and warranty documentation
Oversee project closeout, including owner training and acceptance
Provide leadership and direction to sales, project management, and field teams
Partner with Service Supervisors/Coordinators to align workforce scheduling with project needs
Promote and enforce adherence to company safety programs across all job sites
Ensure consistent documentation of opportunities, proposals, and client interactions in CRM systems
Maintain strong client relationships throughout the project lifecycle
Follow up post-project to ensure customer satisfaction and identify additional opportunities
Participate in client engagement and business development activities
Serve as the designated holder of the company's administrative license
Stay current on applicable codes, regulations, and industry standards
Support continuous improvement across sales, operations, and service delivery
Maintain reliable and punctual attendance