Service Sales Coordinator

Rolls-Royce•Novi, MI

2d•$80,432 - $130,702•Onsite

About The Position

At Rolls-Royce, we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you’ll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth. As Service Sales Coordinator, you will be supporting the sales team by managing customer inquiries, coordinating sales processes, and ensuring smooth communication between internal departments and customers. This role is crucial for maintaining high customer satisfaction and efficient sales operations.

Requirements

Bachelor's degree in Business, Supply Chain, Engineering, or a related field, plus 3 years of experience in pricing, sales coordination, or order management, or 7 years of equivalent spare parts pricing or sales operations experience in a manufacturing environment.
Strong analytical & problem-solving abilities with hands-on experience in ERP systems (SAP preferred).
Strong organizational, planning & follow-up skills with the ability to manage multiple concurrent projects
Strong interpersonal skills with the ability to work effectively with others in international/cross-functional teams
Self-starter & ability to work independently
Excellent oral, written communication & presentation skills
Advanced proficiency in Microsoft Excel, including data analysis, pivot tables, and reporting
Strong analytical and problem-solving skills, with the ability to navigate complex technical and business environments.
Excellent communication, negotiation, and influencing skills across all organizational levels and with external partners.
High degree of self-motivation, ownership, and ability to work independently as an individual contributor.

Nice To Haves

Experience working in a matrix organization and in an international context is highly desirable
Strong cross-regional leadership skills

Responsibilities

Serve as a primary point of contact for service customers and internal stakeholders, managing inquiries related to spare parts orders, service agreements, and delivery timelines, ensuring timely, accurate, and professional responses.
Support Order to Cash processes related to Service on Demand and Service Agreements
Identify business savings in the areas of order processing efficiency and direct cost reduction.
Liaise with material planning, logistics, and finance teams to ensure seamless order fulfillment.
Prepare sales reports and forecasts for management.
Manages sales documentation and ensures compliance with company policies and regulatory requirements.