Service Sales Analyst - AM Region Service

Delta Electronics (Americas) Ltd. • ,

22d • $110,000 - $120,000

About The Position

The Service Sales Analyst supports the AM Region Service organization by developing service pricing, cost models, standardized service part numbers, and analytical tools. The role prepares pricing recommendations for commissioning, preventive maintenance, emergency callouts, troubleshooting, repairs, upgrades, service agreements, and other service activities. It evaluates labor, travel, materials, tools, subcontractor, and other project costs, and develops pricing assumptions, exclusions, and commercial clarifications for customer quotations.

The position coordinates with Delta Business Units, technical teams, Service Sales Managers, and Operations to gather product and service information, maintain current pricing data, and support proposals, contracts, renewals, and change orders. It monitors margins and project cost variances, analyzes quotation and sales performance, and creates reports and dashboards to improve pricing accuracy, profitability, and quotation turnaround time. The role also maintains standardized pricing resources and helps stakeholders use pricing tools and service part numbers correctly.

Requirements

• Three or more years of experience in sales analysis, pricing, sales operations, financial analysis, service estimating, project costing, or a related function.
• Experience developing pricing for technical or field-based services.
• Strong understanding of labor rates, travel costs, materials, subcontractor costs, margins, and project-related expenses.
• Advanced proficiency in Microsoft Excel, including formulas, pricing models, pivot tables, and data analysis.
• Strong analytical and financial skills.
• High attention to detail and pricing accuracy.
• Ability to interpret scopes of work and technical service requirements.
• Strong organizational and document-control skills.
• Ability to coordinate across multiple Business Units and functional teams.
• Effective written and verbal communication skills.
• Ability to manage multiple pricing requests and competing deadlines.
• Commercial awareness focused on profitability and risk management.
• Ability to work extended periods at a desk using a computer and telephone.
• Ability to work in confined spaces, distinguish colors, stand, bend, reach, climb, and lift up to 45 lbs.
• Willingness to travel domestically and internationally as required.

Nice To Haves

• Bachelor’s degree in Business, Finance, Engineering, Operations, Supply Chain, or a related field preferred.
• Experience working with ERP systems such as SAP is strongly preferred.
• Experience supporting data center, power electronics, telecom, energy, EV charging, cooling, or other technical service environments is preferred.

Responsibilities

• Develop cost models and pricing recommendations for commissioning, preventive maintenance, emergency callouts, troubleshooting, repairs, equipment upgrades, and other service activities.
• Calculate labor, travel, materials, tools, subcontractor expenses, and other project-related costs.
• Establish standardized pricing for regular labor, overtime, weekends, holidays, emergency response, standby time, and travel.
• Review project requirements, customer specifications, scopes of work, and service-level agreements to identify pricing requirements and potential cost risks.
• Support pricing for long-term service agreements, annual maintenance agreements, and warranty extensions.
• Develop pricing assumptions, exclusions, and commercial clarifications for customer quotations.
• Compare estimated costs with completed-project results and recommend pricing adjustments when necessary.
• Create and maintain standardized service part numbers in SAP or the applicable business system.
• Develop a consistent service part-number structure across product lines, service types, and Business Units.
• Maintain accurate descriptions, pricing, cost structures, and service categories for service part numbers.
• Identify duplicate, outdated, or inconsistent service part numbers and recommend corrective actions.
• Gather current product price sheets, spare-parts lists, service requirements, and technical information from Delta Business Units.
• Coordinate with Business Unit representatives and technical teams to understand product-specific commissioning and maintenance requirements.
• Maintain a centralized database of product pricing, service intervals, estimated labor hours, required skills, tools, and spare parts.
• Track product and pricing updates and coordinate resolution of missing pricing or product information.
• Develop and maintain standardized pricing sheets, cost models, templates, and analytical tools for Service Sales Managers.
• Provide Service Sales Managers with pricing guidance on approved rates, margins, assumptions, and approval requirements.
• Support timely, accurate pricing for customer proposals, contracts, renewals, and change orders.
• Develop repeatable pricing models for frequently requested services to reduce quotation turnaround time.
• Maintain version control and communicate pricing updates to Service Sales and Operations teams.
• Assist with training Service Sales Managers and other stakeholders on pricing tools and service part numbers.
• Monitor estimated margins to ensure quotations align with company profitability expectations.
• Review historical service costs and completed-project data to improve future estimates.
• Analyze quotation activity, conversion rates, and sales trends to support service business planning.
• Identify opportunities to improve margins, reduce delivery costs, and standardize service offerings.
• Develop reports and dashboards tracking quotation turnaround time, pricing performance, margins, and cost variances.

Benefits

• Health coverage
• Wellness resources
• Retirement savings plan
• Paid time off
• Other company-sponsored programs
• Parental leave in accordance with applicable law
• The role may be eligible for incentive pay, subject to the applicable plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level