Service & Sales Advisor - Be the Spark Plug of Our Shop

Chapel Hill Tire • Chapel Hill, NC

10h • Onsite

About The Position

Chapel Hill Tire is seeking a driven, reliable, and people-focused Automotive Service Advisor to join their team. The company values growth, positivity, and real opportunities, aiming to be a place where effort is noticed, input matters, and weekends are free. As a Service Advisor, the role involves guiding customers through their car care needs, recommending services, ensuring smooth shop operations, and guaranteeing customer satisfaction. The position is dynamic, with no two days being the same, and is suited for someone eager to succeed and learn. Chapel Hill Tire emphasizes career development, paid training, a supportive team, and work-life balance. They use the Culture Index tool to understand team dynamics and identify overall fit.

Requirements

• Ability to work with the general public
• Strong multitasking and communication skills
• Handle and prioritize phone calls, in-person customers, and communication with technicians
• A team player with a growth mindset
• Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations
• Attention to Detail - Being careful about details and thorough in completing work tasks, pertinent to ensure happiness and safety of customers and team
• Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations, and handling customers and coworkers with tact and effectiveness during high-stress situations
• Stress Tolerance - Ability to handle setbacks with patience, accept constructive feedback, and stay open to learning, bringing fresh ideas and thoughtfully challenging the status quo
• Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!

Nice To Haves

• Automotive experience (not necessary, but appreciated)
• Sales/customer service experience preferred
• Valid driver’s license preferred

Responsibilities

• Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
• Recommend smart, safe, and valuable services that protect their investment and peace of mind
• Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
• Collaborate with our parts coordinator and technicians to ensure a smooth workflow
• Master your craft through learning. Grow and sharpen your skills every day!

Benefits

• Unlimited paid training & certifications
• No nights, weekends, or holidays (Mon-Fri 8-5)
• Paid Time Off & paid holidays & bereavement leave
• Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
• 401K company match & profit sharing
• Company-paid life insurance & paid parental leave
• Uniforms provided
• In house leadership development programs with room to grow in a values-driven company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed