Service & Route Coordinator
About The Position
Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.
Requirements
- High school diploma or equivalent required
- Proficiency in IFS, Salesforce, or similar systems, with strong Microsoft Office Suite skills.
- Excellent verbal and written communication for effective customer and team interactions.
- Strong organizational skills, with the ability to multitask and prioritize in a fast-paced environment.
- Proven problem-solving abilities to address scheduling and operational challenges.
- Attention to detail and accuracy in managing records, invoices, and schedules.
Nice To Haves
- Associate’s or Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).
- Previous experience in customer service, route coordination, or operations (preferred).
Responsibilities
- Handle inbound and outbound customer calls with professionalism and empathy.
- Greet and assist walk-in customers.
- Resolve customer inquiries, concerns, and complaints efficiently.
- Schedule service appointments/deliveries and follow-up communications.
- Conduct outbound calls to generate revenue and promote services.
- Create and manage service tickets, preventive maintenance actions, and work orders.
- Review service schedules and assign tasks to field service technicians.
- Optimize routes for field service teams to ensure minimal travel time and maximum efficiency.
- Adjust schedules as needed based on availability, emergencies, or cancellations.
- Track service completion and follow up on open work orders.
- Process and review work orders to ensure accuracy and compliance.
- Collaborate with field teams to resolve scheduling conflicts and operational issues.
- Assist field teams with support requests and maintain effective communication.
- Set up and maintain accurate customer records in the system.
- Process customer cancellations and ensure proper documentation.
- Facilitate the collection of equipment after cancellations and update account statuses.
- Coordinate the collection or replacement of rental equipment.
- Monitor call volumes and identify support needs.
- Assist with special projects and reporting as required.
- Propose process improvements to enhance efficiency and customer satisfaction.
- Contribute to team discussions to optimize operational workflows and identify improvement opportunities.
- Participate in ongoing training and development initiatives.
- Support special projects and initiatives as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
