Service Response Representive - UHealth
About The Position
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Requirements
- High School diploma or equivalent
- General knowledge of office procedures and operations.
- Ability to accurately prepare and maintain records, files, reports and correspondence.
- Ability to communicate effectively in both oral and written form.
- Ability to understand and follow instructions.
- Ability to process and handle confidential information with discretion
Responsibilities
- Answers all incoming customer inquiries and requests and transfers matter when appropriate.
- Enters appropriate and precise information to patient accounts.
- Escalates customer concerns when necessary to obtain a resolution.
- Reaches out to customers, providers, and other entities.
- Provides verbal and written directions to customers.
- Identifies and assesses patient needs and provides resources.
- Adheres to University and unit-level policies and procedures and safeguards University assets.
Benefits
- medical
- dental
- tuition remission
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
