Service Response Center Representative, Full Time

University of Miami•Miami, FL

23h•Onsite

About The Position

The Service Response Center Representative answers and processes a variety of service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service. This is a core job profile description and is not reflective of all duties that may be assigned to a specific position in each individual department. The above statements are intended to describe the general nature and primary responsibilities of this core job profile. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
No previous experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Nice To Haves

Refer to department description for applicable certification requirements

Responsibilities

Answers all incoming customer inquiries and requests and transfers matter when appropriate.
Enters appropriate and precise information to patient accounts.
Escalates customer concerns when necessary to obtain a resolution.
Reaches out to customers, providers, and other entities.
Provides verbal and written directions to customers.
Identifies and assesses patient needs and provides resources.
Adheres to University and unit-level policies and procedures and safeguards University assets.