Service Request Specialist

Corewell Health • Southfield, MI

1d • Onsite

About The Position

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. Maintains shift accountability for Support Services team member job duties in a cost effective and efficient manner. Assists the leader in coordinating and facilitating the daily operations. Addresses any concerns or issues pertaining to customer and employee relations. Responsible for making sure all daily tasks are completed. Responsible for conducting quality audit inspections with employees. Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and/or other tools. Acts as a subject matter expert and resource for others on the team. Essential Functions Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed. Completes special projects as assigned, with specific direction. Assumes ownership of various daily operations and initiatives including team member schedules/assignments, quality assurance, policy and procedure and regulatory compliance. Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents including greeting and supporting hospital navigation. Assists in the development / data collection / analysis / action plan related to area of responsibility. Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline. Navigate between campuses to support operations as needed Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.

Requirements

• High School Diploma or equivalent
• 1 year of relevant experience
• Customer service and/or other related experience
• 1 year of relevant experience Leadership

Nice To Haves

• Associate's Degree or equivalent
• 2 years of relevant experience Included job profile tasks and/or other related experience
• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days required
• CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association Patient Transport 90 Days preferred Or CRT-Basic Life Support Instructor (BLS INSTR) - ARC American Red Cross Patient Transport 90 Days preferred
• CRT-EPIC Credentialed Trainer - UNKNOWN Unknown Patient Transport Upon Hire preferred
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days preferred
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year preferred
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days preferred

Responsibilities

• Work as a team member helping others to contribute to the overall success of Corewell Health.
• Refer to the job profile of the duties being performed.
• Completes special projects as assigned, with specific direction.
• Assumes ownership of various daily operations and initiatives including team member schedules/assignments, quality assurance, policy and procedure and regulatory compliance.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents including greeting and supporting hospital navigation.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.
• Acts on behalf of the upline assisting in resolving work-related issues, otherwise reporting issues to upline.
• Navigate between campuses to support operations as needed
• Communicates and collaborates with other members of the team and across departments in order to ensure continuity and coordination of services.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED