MCC Service Representative

Rogue Credit Union•Medford, OR

13h•Onsite

About The Position

Provides Exceptional Experiences by identifying each individual member's unique financial need, and appropriately suggesting products and services that will meet or exceed those needs. Delivers unsurpassed service that builds long-term member loyalty while effectively handling member's transactions.

Requirements

Three years to five years of similar or related experience.
A high school education or GED.
Excellent communication skills - verbal, written and listening.
Needs-based sales ability.
Good organizational and time management skills with the ability to work under occasional pressure.
Good eye for detail and quality.
Strong computer and 10-key calculator skills.
Ability to work as a team player and adapt to Rogue's culture.

Nice To Haves

A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Responsibilities

Assists members via phone and email with their membership and account need; including but not limited to opening and/or closing memberships, Certificates, and Consumer Loans.
Review and analyze member’s financial situation with the ability to provide education and solutions that meet the member needs. Consistently promotes member participation by effectively cross-selling credit union products and services.
Responds to members requests, questions, and concerns. Takes ownership by finding the appropriate solution with timely follow through.
Maintains member records, prepares files and other member documents while maintaining the highest level of confidentiality.
Assists with specific branch opening and closing duties.
Proactively performs other duties as needed or assigned.