Service Representative - Washington Depot

Union Savings Bank - CT•Washington, CT

4d•Onsite

About The Position

The Service Representative provides direct customer service satisfying customer banking needs to include accurately handing service transactions (deposits, withdrawals, etc.) in accordance with bank policies and procedures while seeking sales/referral opportunities. This position is located at the Washington Depot Branch - 7 Bryan Hall Plaza, Washington Depot, CT. It is 37.5 hours per week.

Requirements

Accurately process transactions including but not limited to deposits, withdrawals transfers and negotiable items such as Bank Checks and Money Orders.
Adhere to all bank policies and procedures.
Balance TCD and/or TCR accurately and effectively, as is necessary.
Maintain a working knowledge of all USB products and services sold in the branch to aid in generating quality referrals.
Be aware of products and services offered by cross line of business partners.
Assist in generating quality referrals to business partners.
Exceed individual sales goals and assist team in meeting sales goals.
Utilize relevant tracking system to report and track sales and service activities.
Consistently demonstrate all aspects of the USB Customer Service Commitment Charter and the USB brand.
Put the customer first by promptly acknowledging their presence.
Focus directly on the customer, if working on another project quickly put aside and interact with the customer.
Handle transactions accurately and efficiently, respecting customers time.
Maintain the highest levels of confidentiality and privacy of customer information.
Respond to or refer customer concerns to supervisors as appropriate.
If follow up is required, set clear customer expectations and deliver as promised.
Maintain a positive outlook and demeanor at all times.
Project a professional positive outlook and demeanor at all times.
Accountable for successful retention of customers.

Responsibilities

Provide direct customer service to satisfy banking needs.
Accurately handle service transactions such as deposits, withdrawals, and transfers.
Adhere to bank policies and procedures.
Balance TCD and/or TCR accurately and effectively.
Promote USB products and services.
Assist customers in understanding how USB products and services meet their financial goals.
Maintain a working knowledge of all USB products and services.
Be aware of products and services offered by cross line of business partners.
Assist in generating quality referrals to business partners.
Exceed individual sales goals and assist team in meeting sales goals.
Utilize relevant tracking system to report and track sales and service activities.
Demonstrate all aspects of the USB Customer Service Commitment Charter.
Respond to or refer customer concerns to supervisors as appropriate.
Maintain a positive outlook and demeanor at all times.
Accountable for successful retention of customers.