Service Representative
About The Position
Empire life is looking to hire a Service Representative to join our Retail Operations team! We are actively seeking candidates to fill a current, open position. This position will work in office daily in Kingston, ON. This role offers the opportunity to grow your skills while directly contributing to the business unit you are a part of. Empire Life provides a mission to offer expertise and intelligent solutions to help Canadians navigate life with confidence. Employees have the opportunity to work on meaningful projects that have a positive impact on customers, the company, and society. The company also offers a range of training and development programs to help employees stay up-to-date with the latest industry trends and developments.
Requirements
- 1+ years work experience in an office environment
- Knowledge of word processing, spreadsheet, and database computer software
- Ability to prioritize and balance multiple tasks and navigate multiple systems
- High attention to detail/accuracy
- Access to stable and secure internet for remote work
- Language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Responsibilities
- Processing applications and service requests within established service standards
- Providing prompt and accurate resolution to complex problems
- Investigating and analyzing simple cases and completing necessary follow-up changes
- Providing prompt and courteous resolution of enquiries regarding administration procedures and transactions on client accounts from both internal and external sources
Benefits
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
