Service Representative -PT Temp

Riverbay Corporation•New York, NY

1d•Onsite

About The Position

This is a temporary part-time position for a Service Representative. The role involves managing heavy call volumes, handling inquiries, taking messages, directing calls, and managing complaints. Responsibilities also include general bookkeeping, budget analysis, distributing work orders, managing accounts, processing requisitions and invoices, greeting visitors, composing emails, responding to shareholder inquiries, maintaining files and correspondence, preparing schedules, monitoring logs, and data entry. Actual duties may vary depending on the department assigned.

Requirements

Exceptional written/oral communication, as well as, excellent customer service and interpersonal skills.
Proficient in Microsoft Office Suite
Hands-on experience with office equipment
Multitasking and time-management skills, with the ability to prioritize tasks is essential.
Ability to deal with a high volume of callers and visitors while maintaining a professional approach.
High School Diploma or equivalent

Nice To Haves

Bilingual, a plus.
Knowledge of Yardi Property Management System a plus.
May also require one (1) to three (3) years Accounting/Bookkeeping experience.
College courses or A.S. degree, a plus

Responsibilities

Manages heavy call volume, answering inquiries, taking messages and directing calls from residents to appropriate departments, as well as, managing cooperators complaints in person as necessary
Manages radio, phone or computer to dispatch crews, vehicles or other field units as applicable.
Performs general bookkeeping duties and budget analysis, as needed, as well as miscellaneous accounting duties.
Distributes work orders and supply requisitions via two-way radio, email, electronically, or in person.
Enters cooperators' monthly payments into Yardi System.
Maintains residential receivable accounts
Monitors records of work orders distributed, amount of work orders and work in progress for supervisors.
Monitors records, supply requisitions distributed, amount of work orders and work in progress for supervisors.
Compares inventory to computer and office records (such as received/un-received purchase orders, supply requisitions, work orders and invoices) to obtain current inventory.
Processes purchase requisitions, packing slips, invoices and chargebacks.
Greets and welcomes visitors and obtains initial assessment of reason for visit; Notifies company personnel of visitor’s arrival.
Compose and track emails to departments, cooperators and follows up with as necessary to track task completion.
Respond to Shareholders’ inquiries concerning account (payments/charges) information.
Creates and maintains files, as needed
Creates correspondence and/or flyers, as necessary.
Prepares distribution of schedules for units' work orders.
Monitors and maintains elevator or inventory log as necessary.
Completes data entry for all appointments.
Prepares and closes work orders and supply requisitions upon completion.
Additional duties and responsibilities as assigned.