VMI Tech

9271 Atlantic Fasteners Co. LLC•Agawam, MA

2d•Onsite

About The Position

At Atlantic Fasteners, the Service Representative role has immediate impact on our field sales performance and in customer satisfaction. This is a wonderful opportunity for a strong customer service individual with good people skills, some knowledge of industrial products, and an interest in career growth. As an Atlantic Fasteners® Service Representative, you will perform a variety of duties including surveying customer sites, identify potential growth opportunities, and maintain stock areas. You’ll join a tight-knit team serving loyal, brand new customers, and long-term customers. Use your strong customer service skills when interacting with customers at the field sales level. Partner with our Sales and operations team to provide first class service for our customers. This will grow our business at existing customers, develop new customers and meet or exceed monthly sales goals while increasing customer satisfaction. Map out, arrange, and organize customers shop locations to properly administer our vendor managed inventory programs. Communicate with customers to gain potential growth opportunities and product line expansion. Provide feedback and suggestions from customers to management and sales team. Take inventory at customer sites. Work from daily schedule, work orders, verbal and written instructions. Maintain clean driving record.

Requirements

6 months+ proven customer service experience
Accurate data entry skills, math & mechanical aptitude, basic reading skills
Use of proper English grammar, written and verbal
Able to travel out of town on a weekly basis
Valid driver’s license and clean driving record
Ability to stand for extended periods of time, walk, bend and regular lifting of 50 lbs. or more
Ability to pass a background check and drug test
High school diploma or equivalent

Nice To Haves

Knowledge of industrial distribution products
Ability to demonstrate teamwork, ambition, innovation, accuracy, integrity, and professionalism
Desire and ability to quickly learn new processes and systems

Responsibilities

Surveying customer sites
Identify potential growth opportunities
Maintain stock areas
Partner with Sales and operations team to provide first class service for customers
Grow business at existing customers
Develop new customers
Meet or exceed monthly sales goals
Increase customer satisfaction
Map out, arrange, and organize customers shop locations to properly administer vendor managed inventory programs
Communicate with customers to gain potential growth opportunities and product line expansion
Provide feedback and suggestions from customers to management and sales team
Take inventory at customer sites
Work from daily schedule, work orders, verbal and written instructions
Maintain clean driving record