Service Representative III

BMO•Toronto, ON

1d•CA$36,000 - CA$54,500

About The Position

Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures. Provides assurance as to the quality of the files, and promotes efficient and effective processes and work flow. Collaborates with internal and external stakeholders in order to deliver on business objectives. Collects information needed to review documents. Analyzes data and information to provide insights and recommendations. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Organizes documents to ensure accuracy and completeness. Supports the development of tools and delivery of training focused on delivering business results. Completes investigations, assigned tasks, reports, and contributes to overall review assessments in a timely and accurate manner with appropriate diligence. Collaborates with team members to identify and resolve all irregularities, errors, and observations that are related to both the lending documentation and decision process. Collaborates in identifying, recommending and implementing improvement initiatives that improves file review process, maximizes risk return and/or improves the customer experience through the lending process. Responds directly to standard inquiries and instructions from internal business partners or other stakeholders (e.g., other operations teams) according to guidelines. Ensures data quality and adherence to all relevant policies and procedures. Escalates issues, where necessary, as per guidelines. Completes complex & diverse tasks within given rules/limits. Analyzes issues and determines next steps; escalates as required. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 1 – 2 years of relevant experience
post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Knowledge of core operations systems.
Knowledge of lending products, including residential, commercial, consumer and leasing and loan/mortgage operations processes and activities.
PC skills (MS Word, Excel, PowerPoint) – Good.
Time management skills - Good.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Responsibilities

Conducts reviews of credits, loans, and mortgage files to ensure all actions documentation (e.g., appropriate signatures, reference numbers, etc.) is in accordance with documented rules and procedures.
Provides assurance as to the quality of the files, and promotes efficient and effective processes and work flow.
Collaborates with internal and external stakeholders in order to deliver on business objectives.
Collects information needed to review documents.
Analyzes data and information to provide insights and recommendations.
Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
Organizes documents to ensure accuracy and completeness.
Supports the development of tools and delivery of training focused on delivering business results.
Completes investigations, assigned tasks, reports, and contributes to overall review assessments in a timely and accurate manner with appropriate diligence.
Collaborates with team members to identify and resolve all irregularities, errors, and observations that are related to both the lending documentation and decision process.
Collaborates in identifying, recommending and implementing improvement initiatives that improves file review process, maximizes risk return and/or improves the customer experience through the lending process.
Responds directly to standard inquiries and instructions from internal business partners or other stakeholders (e.g., other operations teams) according to guidelines.
Ensures data quality and adherence to all relevant policies and procedures.
Escalates issues, where necessary, as per guidelines.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Broader work or accountabilities may be assigned as needed.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.