Customer Service Representative III

Amynta Agency•Hunt Valley, MD

4d•Onsite

About The Position

We are currently hiring for the position of Customer Service Representative III. This role processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. It also requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed. The Customer Service Representative III position processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. Also, requires the ability to research and address exception issues, handle reporting, training of new hires, and/or assisting the supervisor as needed.

Requirements

HS Diploma or General Education Degree. (GED)
2-4 years’ Call Center Rep experience a must.
Excellent written and verbal communication skills.
Strong attention to detail.
Strong listening and reading comprehension skills to handle incoming inquiries.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to perform under minimal supervision.
Accurate keyboarding skills.

Responsibilities

Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
Ability to maintain various client requirements and act accordingly for multiple clients at one time.
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
Escalated follow-up and situational accounts.
Training of new hires.
Assisting the supervisor as needed.