Title Service Representative II

Amynta Group•Baltimore, MD

13d•Onsite

About The Position

The Title Service Representative II is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The role involves processing requests received through the client portal and email, handling incoming calls from customers, DMVs, or client agents, and processing repossession applications and affidavits. The representative will ship applications to the DMV or Tag Agent to obtain a repossession title, send customers and dealers Release of Liens, copies of titles and contracts via Fed Ex, fax or e-mail, and reassign titles to new dealers. This position also involves processing reporting for client needs and handling complex and escalated account issues.

Requirements

HS Diploma or General Education Degree (GED).
2-4 years' experience (administrative).
Experience with Microsoft Excel and Microsoft Word.
Data Entry and/or Clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.
Strong attention to detail, is dependable and follows through.
Strong work ethic.
Willingness to maintain a professional appearance and provide a positive company image.

Responsibilities

Conduct effective follow-up for motor vehicle titles.
Communicate with customers, clients, motor vehicle dealers, and motor vehicle agency personnel.
Process requests received through the client portal and email.
Handle incoming calls from customers, DMVs, or the agents of the client.
Process repossession applications and affidavits and ship applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassign title to new dealer and add to dealer shipment.
Process reporting for client needs.
Handle complex and escalated account issues.