Title Service Representative II

Amynta Group•Baltimore, MD

13d•Onsite

About The Position

The Title Service Representative II is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The role involves processing customer service requests and repossession requests, handling calls from DMVs, dealers, and auctions, and processing requests received through the client portal and email. The position also requires handling incoming calls from customers, DMVs, or client agents.

Requirements

HS Diploma or General Education Degree. (GED).
2-4 years' experience. (administrative)
Strong attention to detail, is dependable and follows through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Data Entry and/or Clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.

Responsibilities

Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassigns title to new dealer and adds to dealer shipment.
Process reporting for client needs.
Handle complex and escalated account issues.
Processes customer service requests and repossession requests.
Responsible for handling calls from DMV's, dealers, and auctions.
Processes requests received through the client portal, as well as email requests.
Responsible for handling incoming calls from customers, DMVs, or the agents of the client.