Service Representative I
Yale New Haven Health•New Haven, CT
•Onsite
About The Position
Reporting to the Service Response Center Manager, this position is responsible for the documentation, communication, and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the Support Services departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer contact for those calling for services.
Requirements
- High School graduate or G.E.D, AAS Degree in Secretarial Science or Administrative Office Technology.- Preferred or equivalent experience.
- Healthcare and/or previous Customer Service dispatching experience desired, 2 years in a medical setting; previous hospital experience preferred, proficient knowledge of various software programs.
- Strong data entry skills required.
- Computer experience utilizing with Windows 7, Microsoft Word, Excel, Power Point.
- Excellent customer service skills, listening and telephone skills.
- Ability to read, write, speak and understand English fluently.
- Requires working knowledge of learned routines, procedures and practices.
- Duties and activities covered by specific instructions and established work practices that may require some interpretation.
- Able to multitask and prioritize workload.
- Collaborates with team in performing own duties and those of others in the team.
- Supports an environment of idea sharing and comments.
- Position requires internal contacts within the division and outside the division to exchange work related information.
- Has significant accountability for ensuring internal customer satisfaction.
- Requires contact with external customers/contacts to furnish or obtain information and serve as a customer resource/point of contact.
- Manages several tasks simultaneously.
- Excellent Hearing.
- Ability to accurately and quickly operate a computer keyboard, mouse and telephone simultaneously.
- Ability to talk clearly, distinctly and be understood on a telephone in English.
Nice To Haves
- Ability to speak Spanish is a plus but not required.
Responsibilities
- Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building
- Answers telephones within three rings using designated script.
- Utilizes a wide variety of systems to ensure operational effectiveness that include (but not limited to) KCI?, Allscripts', Lawson?, VeraSmart?, Service Tracking?, Transport Tracking?, Sentact? Amcom? and Medimizer?.
- Runs and collates various reports and other documents from the Service Response Center computer programs and assembles them for distribution to appropriate supervisor.
- Reports observed hazards to the appropriate personnel
- Developing Departmental Procedures for filing system
- Able to work in a fast paced environment with demonstrated ability to prioritize multiple, competing tasks and demands. Selects priorities and organizes work to meet them.
- Enforcing quality and customer service standards
- Attending educational workshops
- Using work practice controls, engineering controls & personal protective equipment.
- Performs any additional assignments as required by the manager/supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
